Privacy Policy

1. Introduction

Tickhaus operates as a small watch repair studio in Chiang Mai. We collect and process a limited amount of personal information in the course of responding to enquiries, managing client watch records, and operating our website. We do not collect data for commercial profiling or advertising purposes.

This policy applies to information collected through our website at tickhaus.sbs and through direct communication with the studio.

2. What Personal Data We Collect

We may collect the following when you contact us or use our services:

• Name, as provided in contact forms or in person
• Email address and phone number, where provided
• Watch details (brand, condition, service requested)
• Photographs taken during conservation work (held with your agreement)
• Website usage data (via analytics cookies, where consented)

We retain personal data only as long as needed to fulfil the purpose for which it was provided. Client service records are typically retained for up to 36 months. Website analytics data follows the retention periods of the analytics provider.

3. How We Use Your Data

Personal information is used to:

• Respond to enquiries about our services
• Manage the receipt, servicing, and return of watches
• Produce and store condition records for conservation projects
• Understand how our website is used (analytics, with consent)

We do not use personal data for direct marketing without explicit consent. We do not sell, trade, or share personal data with third parties for commercial purposes.

Legal basis for processing: consent (for analytics cookies), legitimate interest (for service delivery and communication), and contract (when a service has been agreed).

4. Data Protection Measures

We take reasonable steps to protect personal information:

• Website communications are transmitted over HTTPS
• Physical watch records and photographs are stored on secured devices with restricted access
• Access to client records is limited to studio staff directly involved in the service
• In the unlikely event of a data breach, affected individuals will be notified promptly

5. Cookies

Our website uses cookies for essential functions and, where you consent, for analytics. Details are covered in our Cookie Policy. You can manage your preferences there or in your browser settings.

6. Your Rights

Under applicable data protection laws (including Thailand's Personal Data Protection Act, B.E. 2562), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data where no longer required
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with the Personal Data Protection Committee (Thailand) or relevant authority

To exercise any of these rights, contact us at [email protected]. We aim to respond within 15 working days.

7. Third-Party Services

We may use third-party services that process data on our behalf, including:

• Google Analytics (website usage, where consented)
• Email service providers (for responses to enquiries)

Our website may contain links to other sites. We are not responsible for the privacy practices of those external pages.

8. Children

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted information through our site, please contact us so we can remove it.

9. Changes to This Policy

We may update this policy from time to time. When we do, the "Last Updated" date at the top of this page will change. Continued use of our website or services after updates constitutes acceptance of the revised policy.