A note on who we are

Care is the whole point

Tickhaus is a watch repair studio shaped around doing a small number of things with complete attention — and being honest when something is outside what we do well.

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How it began

A studio built on one clear idea

Tickhaus came together on Nimmanhaemin Road because the founder — a watchmaker who had spent years working inside larger service centres — wanted to return to what the work actually meant. In a bigger operation, watches move along a queue. The person who drops one off rarely speaks with the person who opens it. That gap bothered him.

The studio opened with three services and no intention to expand into anything that couldn't be handled with full attention. Chiang Mai felt right for this — the neighbourhood has a long relationship with craft, and the pace here allows for the kind of unhurried assessment a mechanical watch deserves.

Each watch that comes in is looked at by the same person who will talk to you about it. That's not a marketing point; it's just how the studio is set up.

"The watch doesn't know it's yours. But the work we do to it should reflect that we do."

— Studio principle

Our Mission

To offer careful, well-documented watch care in a studio where the person doing the work is also the person you speak to — and where nothing begins without your clear understanding of what's planned.

Values We Work By

Explain before touching — no surprises
Keep what can be kept, replace only what must be
Write it down — condition in, condition out
Say no when the work exceeds what we do well

The people at the bench

Who you'll meet

A small team. Everyone involved in your watch knows the full context of why it's here.

Panya Prachakul

Lead Watchmaker

Trained in movement servicing over more than a decade, Panya manages every bench inspection and leads the heirloom conservation work. He is the person you will speak to directly.

Naiyana Tongchan

Parts & Components

Naiyana manages sourcing for straps, crystals, and crown components — tracking down materials that fit a watch's era without forcing a generic substitute.

Siriporn Arjun

Client Liaison

Siriporn handles enquiries, documentation and the written work plans that accompany each conservation project — keeping communication clear throughout.

How we approach the work

Studio standards

These aren't policies written to look professional. They're habits that developed from watching what goes wrong when care slips.

Condition Photography

We photograph every piece on arrival. The images document original state before any handling and form part of our records.

Written Work Plans

For conservation projects, we prepare a written proposal covering each step before work begins. Agreement in writing is required before we proceed.

Secure Storage

Watches in our care are stored in a locked, climate-considered area of the studio. Nothing is left unattended on an open workbench overnight.

Timing Verification

Movements are observed on a timing machine before and after any adjustment, giving a measurable reference for the watch's performance.

Referral When Needed

If a piece requires work outside our scope — major movement overhauls or complex restoration beyond our three services — we will say so and suggest where to look next.

Data Privacy

Client details and watch records are held privately and not shared with third parties. Documentation from conservation projects belongs to the client.

A note on what we focus on

Watch repair done at a human pace

Tickhaus occupies a particular space in Chiang Mai's repair landscape — small enough that every watch has a named person responsible for it, focused enough that the three services we offer are handled with consistent depth. We are not a general electronics repair shop, and we do not service smartwatches or battery-only quartz watches from the mass market. Our attention is on mechanical movements and the outer components — straps, crystals, crowns, dials — that shape how a watch presents itself after years of wear.

Watch care in a studio like this is a quiet discipline. The tools are specialised, the materials sourced carefully, and the results rely on the watchmaker having worked through enough similar pieces to know when a component is worth keeping and when it is genuinely spent. That experience takes time to develop and cannot be shortened by equipment alone.

We work with owners who care about the watch they're bringing in — whether it's a piece they wear daily and want running well, or a family piece they haven't touched in years but feel responsible for. The common thread is that the watch means something. That shapes how we approach the bench each day.

Ready to bring your watch in?

Let's start with a conversation

Send us a message with a few details about the piece and what you've noticed. We'll come back to you before making any plans.

Get in Touch